Shipping & Returns

Last updated: 11 September 2026

Shipping

Delivery terms: Goods are delivered under the Incoterm stated in the quote (usually EXW or DAP, Incoterms 2020). Import duties and taxes in the destination country are borne by the customer unless agreed otherwise.
Delivery time: Typically 5–20 business days after receipt of payment, depending on manufacturer availability and destination. The expected lead time is stated in the quote.
Tracking: Every shipment is sent with a tracking number or freight reference, which we provide by e-mail on dispatch.

Dead on arrival (DOA): Report goods that are defective or damaged on arrival within 5 business days of receipt. We will arrange repair, replacement or credit.
Warranty: The manufacturer's warranty applies as stated by the manufacturer. For refurbished equipment the warranty period is stated in the quote.
Ordered goods: Goods procured to order cannot be returned without our prior written consent. Approved returns of non-defective goods may be subject to a restocking fee.

Approved refunds are returned to the original payment method within 10 business days of the return being received and inspected.

Questions about a delivery or return: info@directorderglobal.com or via the contact form. See also our Terms & Conditions.